Privacy Policy
This Privacy Policy explains how ZOROVINEIL collects, uses, processes, stores, and shares personal information when you visit our website, purchase our crochet toys, communicate with our customer support team, or otherwise interact with our online services.
Depending on the way you use our services or your location, additional privacy notices or disclosures may also apply. If an additional notice conflicts with this Privacy Policy, this Privacy Policy will apply to the extent of that conflict unless applicable law requires otherwise.
1. Who We Are
ZOROVINEIL is an online store focused on crochet toys, soft yarn-based characters, decorative crochet products, and related handcrafted-style items.
Our business information is as follows:
Store Name: ZOROVINEIL
Official Website: zorovineil.com
Legal Entity: Hubei Shuyu Digital Technology Co., Ltd.
Registered Address:
Room 302, 3rd Floor, Unit 1, Building 13, Public Security Bureau Dormitory, No. 7 Jingzhou South Road, Nanmen Community, Dongcheng Subdistrict, Jingzhou District, Jingzhou City, Hubei Province (Self-declared)
Customer Support Email: service@zorovineil.com
ZOROVINEIL is operated by Hubei Shuyu Digital Technology Co., Ltd.
Throughout this Privacy Policy, the terms “ZOROVINEIL,” “we,” “us,” and “our” refer to Hubei Shuyu Digital Technology Co., Ltd. where appropriate.
2. Personal Information We May Collect
The information we collect depends on how you interact with ZOROVINEIL and our website.
Contact and Order Information
When you place an order, create an account, or communicate with us, we may collect information such as:
Your name
Email address
Telephone number
Shipping address
Billing address
Order information
Purchase history
Account information, where applicable
This information helps us process purchases, deliver crochet toys to customers, maintain order records, and provide customer service.
Payment and Transaction Information
When you make a purchase, certain payment-related information may be required to complete the transaction.
This may include:
Billing details
Payment method information
Transaction information
Payment authorization information
Payments may be processed by third-party payment providers.
We do not necessarily receive or directly store all information submitted to an independent payment provider, such as complete payment card credentials.
Customer Service Information
If you contact us regarding an order, product, return, refund, shipping issue, or another inquiry, we may collect information contained in your communication.
This can include:
Your inquiry
Order number
Email correspondence
Support history
Photographs or videos you voluntarily provide
Information relating to damaged or defective crochet toys
Other details necessary to address your request
Device and Website Information
When you access zorovineil.com, certain technical information may be collected automatically.
This may include:
IP address
Browser type
Device type
Operating system
Website activity
Pages viewed
Interaction information
Cookie or similar technology identifiers
This information may help us understand how our website is used and improve its performance and functionality.
3. Why We Use Personal Information
We may process personal information for purposes related to operating our online store and providing our services.
These purposes may include:
Operating and maintaining the ZOROVINEIL website
Processing customer orders
Confirming payments
Preparing and fulfilling purchases
Coordinating shipping and delivery
Providing customer support
Responding to product questions
Managing returns, refunds, or warranty-related requests
Improving website functionality
Improving the shopping experience
Communicating important order or policy information
Sending marketing or promotional communications where permitted
Detecting suspicious or fraudulent activity
Protecting the security of our website and services
Preventing misuse
Complying with applicable legal and regulatory obligations
We may also use information for other purposes that are reasonably connected with the reasons described above or where permitted by applicable law.
4. When Personal Information May Be Shared
We may share certain personal information with third parties when reasonably necessary to operate our business, provide services, process transactions, measure performance, or comply with legal requirements.
Service Providers
Personal information may be shared with service providers that help us operate ZOROVINEIL.
These may include providers involved in:
Ecommerce services
Website hosting
Technology infrastructure
Payment processing
Order fulfillment
Shipping and logistics
Customer support
Fraud prevention
Data storage
Other operational services
These service providers may process information only as necessary to perform the services they provide, subject to applicable contractual and legal requirements.
Advertising and Analytics Services
We may work with analytics, advertising, and measurement providers to understand how visitors use our website and to assess the performance of marketing campaigns.
Depending on applicable law and your privacy choices, these partners may process information such as:
Device identifiers
Advertising identifiers
Website interaction information
Cookie information
Usage data
Marketing attribution information
Such information may be used to measure advertising effectiveness, analyze customer interactions, and improve marketing activities.
AppLovin
We may use AppLovin for advertising, measurement, attribution, or related marketing services.
Where applicable, AppLovin and related advertising partners may use technologies such as advertising identifiers, cookies, pixels, SDKs, or similar technologies to measure interactions and support advertising performance.
Information processed through these services may be used for advertising measurement, campaign optimization, and related marketing purposes, subject to applicable laws and privacy choices.
Legal, Security, and Business Requirements
We may disclose information where reasonably necessary to:
Comply with applicable laws
Respond to lawful government or regulatory requests
Protect our legal rights
Protect customers or other individuals
Detect or prevent fraud
Maintain website or network security
Investigate suspected misuse
Support a business reorganization, acquisition, merger, transfer, or similar transaction
5. Cookies and Similar Technologies
ZOROVINEIL may use cookies and similar technologies to operate and improve zorovineil.com.
These technologies may help us:
Keep the website functioning
Remember certain preferences
Support shopping cart functionality
Understand how visitors use the website
Measure website performance
Analyze traffic
Support advertising and marketing measurement
Depending on your browser, device, and location, you may be able to manage or disable certain cookies through your browser settings or available cookie preference tools.
Disabling some cookies may affect certain website features or functionality.
6. Security and International Data Processing
We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Because we operate an online business and may work with service providers in different locations, personal information may be processed or stored outside your country or region.
Where required, international processing or transfers will be handled in accordance with applicable data protection requirements.
7. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on factors including:
Order fulfillment requirements
Customer service needs
Account administration
Legal obligations
Tax or accounting requirements
Fraud prevention
Security requirements
Dispute resolution
Enforcement of agreements
When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable legal requirements.
8. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These rights may include the ability to:
Request access to personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Request restriction of certain processing
Object to certain processing activities
Opt out of eligible marketing communications
Withdraw consent where processing is based on consent
Exercise other privacy rights available under applicable law
These rights are not necessarily absolute and may be subject to legal limitations or verification requirements.
To submit a privacy-related request, contact:
We may need to verify your identity before completing certain requests.
9. Marketing Communications
Where permitted, we may send customers information about:
New ZOROVINEIL crochet toy collections
Product releases
Store updates
Promotional offers
Seasonal collections
Other relevant brand news
You may unsubscribe from eligible promotional emails by using the unsubscribe option included in the communication or by contacting us.
Transactional communications relating to orders, payments, shipping, customer service, or important policy matters may still be sent when reasonably necessary.
10. Third-Party Websites and Services
Our website may contain links to websites, services, or platforms operated by third parties.
ZOROVINEIL does not control the privacy practices of independent third-party websites.
If you leave our website and access another service, the collection and processing of your information will be governed by that third party's applicable privacy policy.
We encourage customers to review the privacy information provided by third-party services before providing personal information to them.
11. Children's Privacy
Our online services are not intended to collect personal information directly from children under the age of 13 without appropriate parental or guardian consent.
We do not knowingly collect personal information from children under 13 in circumstances where parental consent is legally required.
If we become aware that personal information from a child has been collected improperly, we may take reasonable steps to delete or otherwise appropriately handle that information.
Parents or legal guardians who believe a child has provided personal information to us may contact:
12. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time.
Changes may be made to reflect:
Updates to our services
Changes to website functionality
New business practices
Changes in technology
Changes involving service providers
Legal or regulatory requirements
The updated version will be published on our website.
We encourage visitors to review this Privacy Policy periodically to remain informed about how personal information is handled.
13. Contact Us
If you have questions about this Privacy Policy, the way your personal information is handled, or a privacy-related request, please contact us.
Store Name: ZOROVINEIL
Official Website: zorovineil.com
Legal Entity: Hubei Shuyu Digital Technology Co., Ltd.
Registered Address:
Room 302, 3rd Floor, Unit 1, Building 13, Public Security Bureau Dormitory, No. 7 Jingzhou South Road, Nanmen Community, Dongcheng Subdistrict, Jingzhou District, Jingzhou City, Hubei Province (Self-declared)
Customer Support Email: service@zorovineil.com
ZOROVINEIL is operated by Hubei Shuyu Digital Technology Co., Ltd.